Terms of Service – First Locks

Effective Date: 21 July 2025
Company Name: First Services
Platform: 1Step (including 1step.services and associated subdomains)

This website and all locksmith services are operated by First Locks, a service platform under First Services (“we”, “our”, “us”).

By engaging our services, you agree to the following Terms of Service.

1. Scope of Services

We provide locksmith-related services including but not limited to:

  • Emergency lock opening
  • Lock repair and replacement
  • Digital lock servicing
  • Lock installation
  • Key duplication and related services

Services may be provided in Singapore and Malaysia (Johor Bahru).

2. Customer Authorization

By requesting our services, you confirm that:

  • You are the legal owner, tenant, or authorized occupant of the property
  • You have the legal right to grant access to the premises
  • You consent to our technicians performing the requested work

We reserve the right to refuse service if sufficient authorization is not provided.

3. Emergency Access & Destructive Entry

You acknowledge and agree that:

  • Certain situations require forced or destructive entry methods
  • This may include drilling, cutting, or dismantling locks and related hardware
  • Non-destructive methods are not always possible, especially for digital or high-security locks

By proceeding, you expressly consent to such methods where necessary.

4. Damage Disclaimer

You understand and agree that:

  • Damage to locks, doors, frames, or surrounding structures may occur during service
  • Such damage may be necessary to gain access or complete the work
  • This does not constitute negligence where reasonable care has been exercised

We are not liable for unavoidable damage resulting from standard locksmith procedures.

5. Pricing & Payment

  • Prices are provided as estimates or starting rates
  • Final pricing may vary depending on:
    • Lock type
    • Complexity of work
    • Time (e.g. late-night/emergency)
    • Site conditions
  • All charges will be communicated before work proceeds where possible
  • Payment is due upon completion unless otherwise agreed

We reserve the right to refuse service if payment is not made.

6. Cancellations

  • Cancellations may incur a call-out fee if the technician is already dispatched
  • No-shows or last-minute cancellations may be charged

7. Warranty (Summary)

  • Selected products installed by us may carry a limited warranty
  • Warranty terms are detailed in our Warranty Policy page

8. Customer Responsibilities

Customers must:

  • Provide accurate information
  • Ensure safe access to the site
  • Ensure no illegal activity is involved

We may refuse or stop service if:

  • Conditions are unsafe
  • Information provided is false
  • Activity appears unlawful

9. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for:

  • Damage required to gain access
  • Pre-existing defects
  • Loss of property or valuables
  • Security breaches after service
  • Indirect or consequential losses

10. Platform Nature

This website is operated under First Services.

In certain cases:

  • Services may be performed by independent technicians or partners

11. Governing Law

These Terms shall be governed by the laws of Singapore.