Privacy Policy
Effective Date: 21 July 2025
Company Name: First Services
Platform: 1Step (including 1step.services and associated subdomains)
This Privacy Policy applies to all platforms operated by First Services (“we”, “our”, “us”), including but not limited to:
- first.careers
- 1st.services
- firstlocks.com.sg
- firstlocks.sg
collects, uses, discloses, and protects your personal data when you use First Services and its related services.
By using our platforms, you agree to this Privacy Policy.
1. Compliance
We comply with:
- Singapore Personal Data Protection Act (PDPA)
- Malaysia Personal Data Protection Act 2010
Where applicable, we adopt reasonable international data protection standards.
2. Data We Collect
a. Personal Data
We collect the following types of personal data when you register, use our services, or contact us:
Full name
Contact details (mobile number, email address)
NRIC/FIN (only when required for verification or regulatory compliance)
Residential or service address
Date of birth
Payment and transaction information (e.g. PayNow, credit card, wallet top-ups)
b. Platform-Specific Data
Job Portal (first.careers)
- Resume / CV
- Employment history
- Education details
Service Platform (1st.services / firstlocks)
- Service address
- Job details
- Booking information
Ecommerce (firstlocks.sg)
- Billing and shipping details
- Purchase history
c. Service and Booking Data
Booking history and service preferences
Feedback and ratings
Technician/customer interaction records
d. Automatically Collected
- IP address
- Device information
- Browser type
- Cookies and usage data
3. How We Use Your Data
We use your data for the following purposes:
|
Purpose |
Description |
|
Service Delivery |
To enable booking, scheduling, and delivery of home services. |
|
Payment Processing |
To facilitate payments, wallet top-ups, refunds, and invoicing. |
|
Identity Verification |
To ensure secure login and transactions. |
|
Customer Support |
To respond to queries, technical issues, and complaints. |
|
Marketing |
To send updates, promotions, and relevant service offerings (opt-out available). |
|
Compliance |
To meet legal, regulatory, and audit requirements. |
4. Disclosure of Data
We may share your data with:
Technicians & Service Partners (limited to job details required for fulfilment)
Payment Gateways and financial institutions (e.g. Stripe, HitPay, PayNow)
Affiliated companies under First Services for service coordination
Regulatory authorities as required by law
We do NOT sell personal data.
5. Data Retention
We retain data:
- As long as necessary for business purposes
- To comply with legal obligations
- For fraud prevention
6. Data Security
We implement appropriate technical and organisational measures to safeguard your data:
We implement reasonable safeguards including:
- Secure servers
- Access controls
- Encryption where appropriate
-
Your data may be stored or processed outside your country.
-
We take reasonable steps to ensure data protection.
7. Your Rights
You have the right to:
Access your personal data
Correct any inaccuracies
Withdraw consent for marketing
Request deletion (subject to legal retention requirements)
To make a request, contact:
privacy@first.services
We use cookies to:
- Improve user experience
- Track usage analytics
Users may disable cookies via browser settings.
We use cookies to:
- Improve user experience
- Track usage analytics
Users may disable cookies via browser settings.
8. Cookies and Tracking
We use cookies to:
- Improve user experience
- Track usage analytics
Users may disable cookies via browser settings.
9. Children’s Privacy
Our services are not intended for users under 18 years old. We do not knowingly collect data from minors without parental consent.
10. Changes to this Policy
We may update this policy periodically. Significant changes will be notified via the app or email.
Last updated: 21 July 2025
For any privacy-related queries or concerns:
Email: privacy@first.services
Registered Business: First Services, Singapore