Warranty Policy – First Locks

Effective Date: 21 July 2025
Company Name: First Services
Platform: 1Step (including 1step.services and associated subdomains)

This Warranty Policy outlines the terms applicable to products and services provided by First Locks.

1. Coverage

We provide a limited warranty on selected:

• Locks supplied and installed by us
• Replacement parts installed by our technicians

Warranty period:

2. What Is Covered

Warranty covers:

• Manufacturing defects
• Faulty installation (by our technicians)
• Malfunction under normal usage

3. What Is NOT Covered

Warranty does NOT cover:

• Wear and tear
• Misuse or abuse
• Forced entry or attempted break-ins
• Water damage or environmental damage
• Battery issues (for digital locks)
• Third-party modifications
• Customer-supplied products

4. Service Warranty Limitations

We do not guarantee:

• Non-destructive access in future lockouts
• Continued compatibility with all door types
• Lifetime performance of any product

5. Claim Process

To make a warranty claim:

• Contact us at:

• Provide:
  
  • Proof of service
  • Photos/videos of issue
  • Description of problem

We may:

• Inspect the issue
• Repair or replace the item
• Decline claims not covered

6. Warranty Void Conditions

Warranty is void if:

• Unauthorized repairs are performed
• Product is altered
• Damage is caused by misuse

7. Liability Limitation

Warranty remedies are limited to:

• Repair
• Replacement

We are not liable for:

• Indirect damages
• Loss of use
• Security incidents